Building Resilient Pathways

What if coaching wasn't just a job - but the catalyst for real change in people's lives?

Building Resilient Pathways is your practical, powerful guide to coaching in the complex, emotionally charged world of employment services. Written by wellbeing expert and Master Coach Maria Smith, this book delivers the tools, frameworks, and stories job coaches need to build genuine trust, navigate challenging conversations, and help job seekers find meaningful, lasting employment.

In a sector where burnout is high and hope can be hard to hold on to, this book reminds coaches of their own strength and shows them how to tap into it with intention, care, and courage.

Through real stories, neuroscience-based insights, and field-tested strategies from the renowned Bounce Job Coach Certification program, Maria equips coaches with the mindset and methods to create deeper impact without losing themselves in the process.

You'll learn how to:

• Coach with empathy without burning out
• Reframe stuck thinking and negative self-talk
• Activate "System 2 thinking" to help clients plan better
• Build psychological safety and authentic trust
• Use human-centred coaching techniques that support sustained change
• Reflect on your own patterns as a practitioner and grow from them

Whether you're an experienced job coach, a new employment consultant, or a leader wanting to strengthen your team's coaching culture, this book offers practical takeaways on every page.